Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
- Gift cards
To complete your return, please email us at milkmonsterkids@gmail.com to receive your prepaid return label
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or worn for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at milkmonsterkids@gmail.com.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at milkmonsterkids@gmail.com and send your item to: 7627 Etiwanda Ave, Reseda, CA 91335, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified via email.
Shipping
To return your product, you should mail your product to: 7627 Etiwanda Ave, Reseda, CA 91335, United States
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
- Gift cards
To complete your return, please email us at milkmonsterkids@gmail.com to receive your prepaid return label
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or worn for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at milkmonsterkids@gmail.com.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at milkmonsterkids@gmail.com and send your item to: 7627 Etiwanda Ave, Reseda, CA 91335, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified via email.
Shipping
To return your product, you should mail your product to: 7627 Etiwanda Ave, Reseda, CA 91335, United States
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.